We do a number of crafts fairs and shows throughout the year. If you’d prefer to buy one in person (and are in range of one of our shows – we are based out of West Tennessee), simply check the Shows & Appearances blog to see where we’ll be in the near future.
Category: FAQs
Why isn’t a certain kind of item available?
Please note that the items you see on the site are the exact items that you will receive – if one gets ordered, it is removed from the site. Because of that, we may not necessarily have either candles or vases available for purchase. Once we’ve made more, they will be available on the site again.
(Note: at this point we are ramping up the Web site, so stock levels are somewhat low. If you don’t see something you like, check back later on.)
Why does the site say ordering is unavailable/why haven’t you contacted me yet?
On occasion, we may simply not be around to answer questions or fill orders. While we do have some safeguards in place to allow us to fill orders and answer questions during these times, these things may not be done as quickly as usual. We will note this on the site and/or disable ordering briefly during these times. (We do have to go actually get the rocks from time to time.)
Can you do custom orders?
In certain circumstances, we may be able to do a custom candle or vase. Use the Contact Us form to get in touch. Please note that due to the nature of the business, we are not able to accommodate many of these kinds of request.
How do I return or swap an item?
Unfortunately, we are not currently set up to do returns or item swaps. Please be sure the item you’ve selected to buy is the one you want – the picture for each item is the actual item you will receive.
If your purchase is damaged in shipping, however, please contact us using the Contact Us form and we will work something out.
How do you ship the candle to me?
All of our items are shipped via USPS Priority Mail.
If you are purchasing a candle or vase to be shipped overseas, please contact us using the Contact Us form before purchasing so we can arrange for shipment. Be sure to include the item SKU that you want (it will either be CANDLE-xx or VASE-xx) so we can hold it for you.
How do I buy a candle or vase?
Simply use the Shop link to view the items we have available currently. Once you’ve found the item you want, hit Add to Cart to add it to your cart. When you’re ready to check out, hit the Checkout link. Once we’ve received your order, we will ship it out and send you an email. We accept all major credit cards and PayPal.
(Note that while we do use PayPal to take your money, you do not need to create a PayPal account to pay.)
The items in the store are the items we have available – selecting an item will get you that exact item. If you see an item you particularly like, we recommend buying it as soon as you can. As these are all natural products and all unique, we cannot create more than one of any individual candle or vase.
How do I set up the candle?
Setup is easy. You will need to buy a bottle of ultra-pure lamp oil and (optionally, but recommended) a small bottle. We recommend an ultra-pure or smokeless lamp oil, so the candle burns cleanly without smoke or soot. Specifically, the Lamplight Ultra Pure Clean Lamp Oil brand is what we recommend, which you can buy from Amazon here. It is also readily available from Lowe’s, Michael’s, Target and other retailers. Your rock will ship with a small squeeze bottle, like this one on Amazon, to make it easier to fill the candle.
Once you have your supplies, filling the candle is a four-step process:
- Fill the squirt bottle with oil.
- Pull one of the wicks (any of them will do) completely out and squeeze the oil into the hole.
- Replace the wick. Rolling the wick between your fingers before inserting them back into the candle is typically the easiest way to do it.
- Light the candle briefly. This will ensure the wicks are drawing up oil.